Business Writing
How the programme works:
- This course is designed to be as flexible as possible. This means you have between 8 and 12 months to complete the programme. This book contains 8 chapters and we recommend that you aim to complete a chapter every 4 weeks. You have a maximum of 15 months to complete the programme.
- If, within 30 days of receiving the book, you feel that you will not be able to complete the programme, return the materials and they can be exchanged for another level or the fee can be refunded.
- When you have successfully completed each unit, please contact your tutor.
- On completion of each chapter you will be sent an assignment. You will then have up to two weeks to return it to us. The corrected assignment will be returned to you within a further two weeks. If you have any difficulties with the schedule, please notify us as soon as possible.
- When you have successfully completed the programme, you will be issued with a certificate.
- The book contains a range of exercises designed to improve your writing skills. It covers the key business and functional language required in a variety of work-related situations. Although it is possible to work through the chapters in any particular order, we recommend you simply begin with chapter 1!
- The assignments set will follow up work studied in the units. They will also contain additional work-related written exercises. You are also welcome to suggest topics which relate to each chapter which you feel may be beneficial to you.
- You will have a personal tutor to help you with the study programme. You can contact him/her at any time by email/fax and, by arrangement, by phone. With the help of your tutor, you will customise the programme to help you with the English which you really need.
Topics Covered:
1 The basics
- Beginnings and endings: the writers know each other well
- Beginnings and endings: the writers know each other
- Beginnings and endings: the writers do not know each other
- Basic layout: a standard letter
- Basic layout: a memo
- Basic layout: a group email
- A first contact from an individual
- An acknowledgement
- Chasing up information
- A first contact from a company
- A request for further information
- Introducing the company
- Arranging a visit: an invitation
- Arranging a visit: a confirmation
- Arranging a visit: sending directions
- Arranging a visit: chasing up information
- Travel arrangements: an intinerary
- Travel arrangements: making, confirming and checking reservations
- Taking and forwarding messages
- Setting up a meeting: suggesting dates, times and venues
- Setting up a meeting: agreeing and confirming a meeting
- An urgent meeting
- Setting an agenda
- Changing and negotiating changes to an agenda
- Finalising arrangements
- Meeting follow-up: minutes, amendments, comments and thanks
- A general enquiry
- Responding to enquiries: replies and requests for further information
- A cover note
- Specific enquiries
- Advice and recommendations
- Requests: forwarding a request, providing details
- Orders: requesting a quote
- Orders: placing a first order
- Orders: placing a repeat order
- Dealing with problems: problems with a schedule
- Dealing with problems: damaged goods
- Dealing with problems: unacceptable service
- Dealing with problems: misleading information
- Dealing with problems: rejecting a complaint
- Providing information
- Requesting information
- A short report
- Asking for missing information
- Providing further information
- Focus on facts and figures
- Presenting numbers and describing trends
- Making comparisons and drawing conclusions
- Appreciation
- Congratulations
- A personal announcement
- Saying goodbye
- Saying thank you
- Responding to thanks
- Good news
- Bad news
- A reminder
- Replying to a reminder
Please contact info@english4.co.uk for further details.
