Everyday Business English
How the programme works:
- This course is designed to be as flexible as possible. This means you have between 8 and 12 months to complete the programme. This book contains 8 chapters and we recommend that you aim to complete a chapter every 4 weeks. You have a maximum of 15 months to complete the programme.
- If, within 30 days of receiving the book, you feel that you will not be able to complete the programme, return the materials and they can be exchanged for another level or the fee can be refunded.
- When you have successfully completed each unit, please contact your tutor.
- On completion of each chapter you will be sent an assignment. You will then have up to two weeks to return it to us. The corrected assignment will be returned to you within a further two weeks. If you have any difficulties with the schedule, please notify us as soon as possible.
- When you have successfully completed the programme, you will be issued with a certificate.
- The book contains a range of exercises designed to improve your writing skills. It covers the key business and functional language required in a variety of work-related situations. Although it is possible to work through the chapters in any particular order, we recommend you simply begin with chapter 1!
- The assignments set will follow up work studied in the units. They will also contain additional work-related written exercises. You are also welcome to suggest topics which relate to each chapter which you feel may be beneficial to you.
- You will have a personal tutor to help you with the study programme. You can contact him/her at any time by email/fax and, by arrangement, by phone. With the help of your tutor, you will customise the programme to help you with the English which you really need.
Topics Covered:
1. Telephoning
- Dialogues 1
- Beginning a call
- Checking information
- Asking the caller to hold
- Asking a caller to leave a message
- Making sure you understand
- Ending a call
- An automated message
- Dialogues 2
- A voicemail message
- Leaving a message
- You can't talk
- The reason for calling
- You can't hear the caller
- You have to end the call
- Dialogues 1
- Directions to the office
- Getting lost
- Arrival
- Meeting
- Dialogues 2
- Introducing a company
- Company history
- A tour of the office
- Dialogues 3
- Business activities
- Markets
- The competition
- Dialogues 1
- Responsibilities
- Qualifications for the job
- A typical day
- Discussing a new appointment
- Dialogues 2
- Working conditions
- Financial rewards
- Job benefits
- Redundancy and retirement
- Dialogues 1
- Setting the scene
- Moving on
- Dealing with questions
- Dealing with the unexpected
- Recapping
- Coming to an end
- Dialogues 2
- Some facts and figures
- Predictions
- Trends (upwards)
- Trends (downwards)
- Trends (steady)
- Dialogues 1
- Setting up a meeting (by phone)
- Postponing a meeting (by phone)
- Setting up a meeting
- (a voicemail message)
- Confirming a meeting by email
- Dialogues 2
- Working through an agenda
- Reporting back to a meeting
- Reaching an agreement
- Making a point
- Dialogues 3
- A follow-up phone call
- Action points (on a Dictaphone)
- Sending minutes by email
- Dialogues 1
- Coffee or tea?
- Translating the menu
- Ordering a meal
- Paying the bill
- Dialogues 2
- Where you live
- Starting a conversation
- Family matters
- Cultural advice
- Sensitive issues
- Dialogues 1
- Checking in for a flight
- Hiring a car
- Taking the train
- Booking a hotel
- Checking into a hotel
- Dialogues 2
- At the check-in desk
- A flight delay
- A tight connection
- A hotel mix-up
- A payment problem
- Messages 1
- A first contact
- A formal message
- Everyday matters
- A future meeting
- Declining an invitation
- Messages 2
- Saying thank you
- An invitation
- Accepting an invitation
- Passing on good wishes
- Messages 3
- Problems
- Good news
- A general announcement
- For information
Please contact info@english4.co.uk for further details.
